Pierce Baker

As a Sales Operations Coordinator, I managed the accuracy and flow of product and promotional data to support seamless retailer execution. I collaborated cross-functionally with teams across sales, marketing, product management, and IT to ensure timely delivery of content in multiple formats, resolved data discrepancies, and maintained operational integrity. I was passionate about process optimization, regularly identifying opportunities to streamline tasks through automation and improve reporting efficiency. With a detail-oriented mindset and strong communication skills, I supported both day-to-day operations and strategic projects that enhanced the overall sales process.

My main priority in this position was to support our country wide team of over 50 technicians with administrative tasks such as taking payments, ordering parts, and processing jobs. However, I was also responsible for answering phone lines, assisting customers with scheduling, and selling extended warranty. Due to my strong performance and high attention to detail, I was trained on several more advanced administration projects throughout my time here.

During my summer employment at Modzee I worked both individually and as part of a team to design, develop, and improve modules for the employee management platform. I also enjoyed being able to learn several new frameworks and libraries in this position including Vue.js and laravel.